How Do You Deal With A Customer Now?

Remember about two years ago when the customer was always right and no matter what you had to swallow your anger and apologize to them or risk losing your job?

Is that still true? Was it ever really?

In quarantine, I for one have become brutally honest with myself and as a result, with others in my life. I find them to be brutally honest in return. I like it! It’s a fresh take on life!

However, anyone who’s job depends on pleasing people knows you can’t ever really be honest.

In my job, we have this idea that you can’t use the word “No”.

Example: “I’ll take a half caff cappuccino with a chocolate drizzle.”

We’re at an event in the middle of a fucking open field in butt fuck county, you preordered your entire meal and have an itinerary that clearly says coffee or tea right there in front of you, you’ve been coming to this same event for years now, when have we ever had any kind of machine that will make anything other than shit coffee or hot water!?’

That’s what I would like to say but it ends up being, “We don’t have an espresso machine but I’d be happy to bring you some fresh brewed coffee or a wide assortment of teas?”

I can’t stomach the thought of doing this now that I know what actually matters to me. I will have to though if I want to be gainfully employed.

Anyone else in this boat? How are you even coping with the thought?

Published by Cindy

For money, I’m what you call a banquet captain. That means I’m in charge of timing and staff at special events, weddings, benefits, movie premiere parties...ect. I’m also a filmmaker and freelance writer. I’m owned by two cats, Samantha and Harrison Chase who reluctantly allow me to travel, something I’m made to do.

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